Privacy Policy - Lime Web Inc.

1. Introduction

Lime Web Inc. (“we”, “our”, or “us”) is committed to protecting the privacy and security of personal information.
This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information in our role as a Salesforce System Integration (SI) Partner, particularly within the Financial Services and Health & Life Sciences industries, including banking institutions.

2. Scope

This policy applies to personal information collected through our websites, communications, project work, and services provided to clients.
It covers data we handle as part of Salesforce CRM, Marketing Cloud, and related implementation or consulting engagements.

3. Information We Collect

We may collect the following types of information:
- Contact details (e.g., name, email, phone)
- Business and employment information
- Project and engagement-related data
- Usage data related to Salesforce instances (as required for implementation)
- Regulatory or sensitive data (only as instructed by clients and in compliance with applicable laws)

4. How We Use Personal Information

We use personal information to:
- Deliver Salesforce-related services, including CRM and marketing automation implementation
- Communicate with clients and partners
- Manage and improve our service offerings
- Comply with legal and regulatory requirements, particularly in regulated industries
- Communicate project status and completion to Salesforce for Partner Tier Status evaluation and client satisfaction survey sends.

5. Information Sharing and Disclosure

We do not sell personal information. We may share it with:
- Authorized employees and subcontractors (must be under NDA)
- Salesforce or technology partners, as necessary for implementation
- Legal or regulatory bodies, if required by law.

6. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect personal information.
For engagements involving Health & Life Sciences or Financial Services data, we follow heightened privacy and data handling standards as required by each client.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law or contractual obligation.

8. International Data Transfers

As a cross-border provider, data may be transferred between jurisdictions worldwide, mainly but not limited to: Canada, the United States and Europe.
 We use appropriate safeguards such as Standard Contractual Clauses (SCCs) or contractual agreements.

9. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal information.
 To exercise these rights, contact us at support@limeweb.ca.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:
support@limeweb.ca